BEFORE YOU MAKE A TELEVISIT APPOINTMENT
1. Select a private room.
When considering a televisit appointment, be sure you have access to a private room that can be quiet during the entire televisit.
2. You must use a computer or mobile device with camera and microphone.
If using a computer, it must have Chrome, Firefox or Safari installed. If using a mobile device, it must have Chrome or Safari installed.
3. Connect to a network by cable or WiFi.
Your computer or mobile device must be connected to a network by ethernet cable or Wifi.
4. Run Bandwidth Test.
Click on the button below to run the bandwidth test. The bandwidth test will open in a new tab. If the bandwidth is over 350kbps for both upload and download, continue to Step 5.
5. Run Pre-Call Test.
Click on the button below to run the Pre-Call Test. The test will open in a new tab. Then click on the blue Run Test button, and verify that all five Connectivity to OpenTok Servers tests pass.